About Us

An energetic team with knowledge and experience.

At General Data we value skills and experience. All of our staff are fully-trained, qualified individuals. We have built a reputation on quality and service. Put our skills to work for you. Save on payroll costs; outsource your Cybersecurity and IT Support tasks and get a team of professionals working for you.
CONTACT US

James Hoyt

President
James Hoyt is a graduate of the University of New Brunswick BBA program with co-operative Education. After graduation, and living abroad for two years, James returned to Saint John to begin a career in Information Technology and founded General Data in 2003.

General Data - founded on the core principles of customer service, value and integrity.

All of our associates study and demonstrate their abilities with the technology we deploy. We place value on post secondary education and training. All of our technicians have completed 1-year minimum Community College degree programs in Information Technology. We use our imagination and skills, putting both to work in order to deliver results to our clients.

Timeline

General Data was founded in 2003. Since then we have expanded our workforce and client base. Check out the timeline below:
  • 2024
    Cybersecure Canada Certification
    In March of 2024 General Data IT Professionals Ltd. met all the requirements of Cybersecure Canada certification and was awarded the CAN/CIOSC 104:2021 designation by the Standards Council of Canada. Technology: Various.
  • 2023
    Cybersecurity Ramp-Up
    General Data assigned to lead several companies on an ambitious program to achieve CC4CS or Canadian Centre for Cybersecurity certification. Staff engaged in new training and development programs in order to enhance skills. R&D poured into developing a highly secure framework for mobile desktops deployed to remote workers. Technology: AI Tools, Micrsoft Azure Active Directory, Microsoft Intune, NGAV and secure hardware and TPM
  • 2022
    VOIP and Microsoft Teams
    General Data rolls out a new VOIP solution for clients expanding nationwide. Clients are migrated away from conventional PBX Systems into a new decentralized system. Technology: SIP Trunks, Direct Routing, VOIP, Session Border Controller (SBC).
  • 2020
    Innovative Work From Anywhere or 'WFA' Strategies
    With the onset of the Covid-19 Pandemic, General Data immediately began an ambitious campaign to allow clients to work securely and effectively from remote offices. Technology: Microsoft Teams, Microsoft 365, Azure.
  • 2018
    Expansion into Energy / Clean Tech
    General Data brought on to devise and deploy Cybersecurity, WFA and Workplace Strategies for clients in the Energy & Clean Energy Technology Sector. Technology: VOIP, Biometrics, Cybersecurity and TPM
  • 2017
    Expansion into Healthcare / Patient Care
    General Data assumes responsibility for the latest in a series of nursing homes in the region. Noting the reliance on wireless and mobile solutions required to offer care. Technology: WiFi Mesh Networks, Tablet PC, Cloud Computing
  • 2015
    Expansion outside of Atlantic Canada
    General Data deploys technology for a newly-formed law firm in Toronto, ON. Prior to merger with another firm, General Data established tactics and techniques to support 24 individuals working in a high-expectations environment, based entirely from our office in Saint John, NB. Technology: Hyper-V, Azure Backup & Recovery, RDP
  • 2012
    Expansion: Aquaculture and Aviation
    General Data begins IT support for Northern Harvest (Now MOWI) and Moncton Flight College, now a divison of PAl Aerospace. 250 additional seats are now managed by the staff of General Data. Technology: Intermec & Honeywell Mobile PC, App Dev, Plant Floor Technology, Remote Support Tools.
  • 2010
    Establishment
    General Data establishes a permanent base of operations, opening an office, demo-lab, workspace and meeting area in Saint John, NB. Using the latest in remoting technologies, the company offers services to an expanding group of individuals in 24 remote offices throughout Atlantic Canada. Technology: Server Cluster, NAS and VOIP
  • 2008
    Expansion: Aquaculture / Research
    General Data begins actively supporting the Atlantic Salmon Federation and Skretting NA East Coast Operations. Technology: VPN, SQL Server and Microsoft Exchange
  • 2005
    Improvements
    General Data Professional IT Services became General Data IT Professionals Ltd. and began to administer Server and Network infrastructure for clients in the Insurance and Financial Services Industry. Technology: Mobile Device Solutions, LOB Applications.
  • 2003
    Starting Off...
    General Data was founded on core operating principles: value and service coupled with solutions that are based on Research and Analysis. Operations were kicked off supporting clients in the manufacturing, financial and retail industry. Technology: Microsoft Active Directory Domains, Network Hardware & VPN Solutions.

We work as a team

At General Data we believe in putting the needs of clients first. Our mission is to work with others in order to arrive at the best possible outcome for our clients. We strive to employ the best and latest technology and we guarantee success through communication and collaboration. Management displays real leadership and focus and ensures that the team is on track and co-operating at all times.

Background

All the staff at General Data have completed post-secondary education, earning diplomas or degrees in E-Commerce, Business Solutions and IT Administration. In order to keep pace with developments, General Data invests time and resources in certification programs. All of the staff undergo a detailed orientation and training process, thus ensuring that they are equipped with the skills required to meet the needs of clients.

Milestones

Android Mobile App Dev for Cargo Ship - 2021
General Data designs, builds and develops an Android Application running on Honeywell Mobile Computers. Deployed aboard the MV Eidsvaag Sirius, the App allows the crew to manage and monitor 2000MT of feed to locations on the south coast of NL.
Salmon Hatchery Commissioning - 2012
Staff of General Data travel from their home base in Saint John, NB to Stephenville, NL to bring systems online at one of the largest Salmon Hatcheries in the world. Technology involved included Oxygen Generation, Remote Support Tools, and Remote PLC Admin.
Serving clients Across the Country - 2022
In the fall of 2022, General Data brought offices online for customers in BC. With that, General Data is proud to say that we support clients in every timezone in the Country. We now support clients from St. Albans, NL to Victoria, BC and many points in between.
Our Processes

01

Needs Analysis
It is important to understand any client's specific requirements. General Data takes the time to discuss pain points, goals, and challenges. This allows us to tailor your services to their needs and provide a personalized solution.

02

Proposal and Presentation
Based on the needs analysis, we create a detailed proposal outlining the services that we will provide, pricing, timelines, and any other relevant details. We are also prepared to showcase our capabilities, past successes, and differentiate our services from competitors.

03

Negotiation
If there is interest in moving forward, negotiations will occur. This stage involves discussing terms, pricing, and any customization required to meet the client's needs. We are prepared to be flexible and find mutually beneficial solutions.

04

Closing
Now it's time to act. Ensure all legal and administrative requirements are met to facilitate a smooth rollout. After the initial services are delivered, we follow up with the client to address any concerns or issues and ensure complete customer satisfaction.

05

Onboarding
After the sale is closed, it's crucial to onboard the client effectively. Provide clear instructions, set expectations, and introduce key contacts within your organization. This ensures a positive start to the service delivery process and helps build a strong relationship.

06

Service Delivery
Deliver services as outlined in the agreement. Regular communication, progress updates, and proactive problem-solving are essential to maintain client satisfaction. During the service delivery process, we identify opportunities for additional services or upgrades.
Main Office
Local: (506) 638-1400 Toll Free: 1-844-806-2116
Address
Brunswick Square Unit C4 & C5 39 King Street Saint John, NB E2L 4W3
Hours of Operation
Monday - Friday8:30 AM - 5:00 PM Evenings & Weekends as required
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